AI Technology

Last updated: May 2025 

1. Introduction

We are always looking for ways to improve the quality of care we provide and streamline our processes. One of the ways we are doing this is by using advanced AI technology to help generate letters that are sent to referring doctors and patients. This document explains how we use this technology, why we deidentify patient data, and the benefits it provides to you.

2. How we use AI

2.1 Patient data handling:

  • Prior to sending any patient information to our AI system, we deidentify all sensitive data such as names, addresses, and any personal identifiers.

  • This ensures compliance with data protection laws and protects your privacy while allowing the AI to analyze the medical content.

2.2 AI’s Role in Letter Generation:

  • The AI reviews your consultation details and generates comprehensive letters for referring doctors, outlining key findings, treatment plans, and recommendations.

  • For patients and parents, AI helps generate letters that are clearer, more empathetic, and tailored to the individual's needs.

3. Advantages to you (Patient/Carer)

3.1 Quicker Response Times:

  • With AI assistance, we can send letters more quickly, allowing referring doctors to receive important updates sooner, and providing you with faster communication about your treatment.

3.2 More Detailed Letters:

  • AI helps ensure that your letters contain more comprehensive information and that all aspects of your consultation are accurately reflected.

3.3 Better Communication:

  • AI assists in making the communication more patient-friendly, ensuring that complex medical information is explained in a way that is understandable.

3.4 Privacy Protection:

  • Your personal and sensitive information is kept secure. By deidentifying the data before processing it with AI, we ensure that no identifiable information is used inappropriately.

4. Your consent

4.1 By agreeing to the use of AI in this process, you acknowledge that your deidentified medical information may be used for the generation of clinical letters. If you have any concerns or require more details, please feel free to contact us.